Case Studies

UrbanSphere Retail Group

Healthcare

Omnichannel retailer, North America | POS networks, eCommerce platform, third-party logistics integrations

Growing card-not-present fraud, supply chain risk from third-party logistics providers, and fragmented visibility between in-store and online channels.

Problem & constraints

Unified POS, eCommerce, and fraud analytics telemetry in ICE; built correlation logic for suspicious cross-channel patterns; automated alerts to fraud operations and store leadership with clear remediation steps.

ICE enabled solution & approach

Card-not-present fraud losses reduced by 35% year over year; time to investigate suspicious orders reduced from 24 hours to 2 hours; improved collaboration between cyber, fraud, and store operations.

Metrics / KPIs / outcomes

"With ICE, cyber, fraud, and store teams finally speak the same language." — Head of Digital Risk, UrbanSphere Retail Group