Case Studies

CivicShield Government Services

Critical Infrastructure & Utilities

State government agency, US Midwest | Hybrid environment with aging on-prem apps and new cloud services

Fragmented logging across agencies, difficulty meeting NIST-aligned controls, and repeated phishing incidents targeting civil servants with limited cyber training.

Problem & constraints

Centralized logs and identity telemetry into ICE; implemented phishing-focused detection rules and automated account lock/playbooks; delivered ICE-based simulation training for high-risk departments.

ICE enabled solution & approach

Phishing click rate reduced by 70% over six months; MTTR for compromised accounts dropped from 8 hours to 30 minutes; improved NIST CSF maturity by one full level in the Protect and Detect domains.

Metrics / KPIs / outcomes

"ICE helped us turn a chronic phishing problem into a measurable training and response success story." — CIO, CivicShield Government Services